A growing number of South African Social Security Agency (SASSA) beneficiaries are raising concerns about unauthorised deductions from their monthly pension payments. One resident from Alberton reported a recurring deduction of R165 each month, with many other beneficiaries across the country facing similar issues.
This has caused significant frustration and confusion among recipients, many of whom are unaware of who is deducting the money or why these deductions are happening.
Widespread Issue Affecting Vulnerable Beneficiaries
Reports indicate that many grant recipients, including pensioners and other vulnerable groups, are experiencing unexplained deductions. The lack of transparency around these deductions has raised concerns, especially since they can significantly impact the financial well-being of those relying on government grants.
The Alberton Record reached out to official departments for clarification, but no clear explanation has been provided so far.
How to Stop Unauthorised Deductions
If you are experiencing unexplained deductions from your SASSA payments, you can follow these steps to resolve the issue:
1. Send an SMS to Q-Link
Q-Link is responsible for managing payment-related disputes. To dispute unauthorised deductions:
- Text 34548 with the following details:
- Your ID number
- Full name(s) and surname
- The name of the Financial Service Provider (FSP) responsible for the deductions
- Duration of the policy (if applicable)
- Reason for disputing the deduction, such as:
- “I did not authorise the company”
- “I do not have any contract with the company”
2. Identify the Source of the Deductions
If you’re unsure of who is making the deductions, take these steps:
- Call the SASSA helpline: 080 060 1011
- Visit your nearest SASSA office and request assistance in identifying the source of the deduction
Concerns About Transparency and Accountability
The widespread nature of this issue highlights concerns about the lack of clarity regarding who can deduct funds from SASSA grants and how these deductions are approved. Many affected beneficiaries are pensioners and vulnerable individuals who depend on their monthly payments for survival.
SASSA has acknowledged the complaints and is working to address the issue. However, beneficiaries are encouraged to take immediate action to prevent further unauthorised deductions from their accounts.
If you are a SASSA beneficiary experiencing unauthorised deductions, don’t wait for the issue to resolve itself. Follow the steps provided to dispute and stop these deductions. SASSA is aware of the problem and has committed to improving transparency and resolving cases as quickly as possible.
Source: Link
FAQ’s
Why are unauthorised deductions happening on SASSA grants?
Many SASSA beneficiaries are experiencing deductions due to policies or financial services they may not have authorised. The exact reasons are unclear, but beneficiaries are advised to take immediate action.
How can I stop unauthorised deductions from my SASSA payments?
You can send an SMS to Q-Link at 34548 with your ID number, full name, the financial service provider’s details, and the reason for disputing the deduction. You can also call SASSA at 080 060 1011 for help.
What details do I need to include in the SMS to Q-Link?
Include your ID number, full name(s), the name of the financial service provider making the deductions, the policy duration (if any), and the reason for the dispute.
How can I find out who is deducting money from my SASSA grant?
Call the SASSA helpline at 080 060 1011 or visit your nearest SASSA office to identify the source of the deductions and seek assistance.
Is SASSA addressing the issue of unauthorised deductions?
Yes, SASSA has acknowledged the complaints and is working on resolving the issue. However, beneficiaries are encouraged to take action to protect their payments.